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Services Disruption: Artificial Intelligence and Virtual Reality

Vitaly Golomb, Investor & Global Startup Evangelist, HP Tech Ventures

Vitaly M. Golomb is a venture capitalist, serial entrepreneur, keynote speaker and author of Accelerated Startup who has been involved with startups since his teenage years. He is a Global Corporate Venturing 2017 Rising Star and leads global investments at HP Tech Ventures, the corporate venture arm of Silicon Valley’s original startup. He is a contributing writer to TechCrunch and a consistently top-ranked mentor at several startup accelerator programs in the US, Europe, and Asia.

Frank Casale, Founder & CEO of The Institute for Robotic Process Automation

Frank J. Casale is Founder and CEO of The Outsourcing Institute (OI) as well as the Institute for Robotic Process Automation (IRPA). With more than 15 years of outsourcing expertise, Mr. Casale continuously monitors industry and business trends to better identify new ways to increase the overall efficiencies, speed and success of outsourcing transactions and relationships.
He is noted for designing innovative industry tools, such as The Outsourcing Index, the premier state-of the-industry report on U.S. outsourcing, and for reliably anticipating market developments, such as the emerging role of the Chief Resource Officer (CRO), Outsourcing 2.0, and OI’s new Intelligence Network a virtual outsourcing community and marketplace.
His ability to identify industry needs and anticipate trends has led him to recently form the Institute for Robotic Process Automation. IRPA is an independent professional association and knowledge forum for the buyers, sellers, influencers and analysts of robotic process automation.

Dr. Carolina Cruz-Neira, Director of the Emerging Analytics Center, University of Arkansas at Little Rock

Dr. Carolina Cruz-Neira has been recognized as one of the greatest innovators in virtual reality by two publications.
The gaming website Polygon named Cruz-Neira as one of the top 25 virtual reality innovators in its October cover story for her work on the CAVE (Cave Automatic Virtual Environment), a virtual reality room that immerses users in the experience by projecting 3-D images onto walls. Cruz-Neira designed the CAVE in 1992 as part of her Ph.D. thesis, and she also designed the CAVELib, the software used to develop applications in the CAVE.
Cruz-Neira received a Ph.D. in 1995 and a master’s degree in 1991, both in electrical engineering and computer science from the University of Illinois at Chicago. She graduated cum laude with a bachelor’s degree in systems engineering in 1987 from the Universidad Metropolitana.
Her work with advanced technologies, driven by simplicity and applicability, provides value to a wide range of disciplines and businesses. She has received multi-million dollar awards from the National Science Foundation, the Army Research Lab, the Department of Energy, and Deere and Company, among others.

Avinash Vashistha, Chairman and CEO of Tholons Inc. and Former Chairman and Country Managing Director- India of Accenture Services

Global Thought Leader and Pioneer in Services Globalization, Digital Transformation and Open Innovation.
Author of Book: “The Offshore Nation” – Published by McGraw Hill
Avinash Vashistha as Chairman and Geography Managing Director for Accenture in India, Sri Lanka and Bangladesh was responsible for all Accenture activities in India and for the strategic direction, growth and development of the company’s business in the geography. Accenture businesses included deep engagements with clients on Strategy, Management Consulting, Digital, Technology and Operations.
Avinash has been Executive Council and National Board member of NASSCOM, FICCI, CII and AmCham including being Chairman of FICCI, Karnataka, Co-Chair of Higher Education Committee, FICCI. Avinash’s leadership experience includes: Chairman and Managing Director at Accenture India; Founder and Chairman Emeritus of Tholons (USA, India); Founder and Managing Partner, neoIT Inc. (USA, India) and Nortel (India, UK and USA) and AT&T Bell Labs (USA).

The IDB and Global Services Featuring a special presentation of ConnectAmericas: “The online network for SMEs and entrepreneurs”

Fabrizio Opertti, Division Chief of the Trade and Investment Division at the Inter-American Development Bank

Speaker and Moderator:
Fabrizio is Chief of the Trade and Investment Division of the Integration and Trade Sector at the Inter-American Development Bank (IDB). He also directs the IDB’s initiatives in the services globalization sector, having led the preparation of services’ export promotion strategies in Argentina, Brazil, Colombia, Chile, Jamaica, Paraguay, Peru, Trinidad and Tobago, and Uruguay.
Fabrizio holds an MBA from Johns Hopkins’ School of Business, a Master in Science in Foreign Service from Georgetown University’s School of Foreign Service and Bachelor of Arts in International Political Economy from American University.

Ximena Stawsky, Head of Andean Cluster & Demand Planning Latam, Merck Group Uruguay

As Head of Regional Demand Planning Latam and Supply Chain of Andean Cluster, a key responsibility for Ximena is ensuring KPI adherence (Service, Cost, Inventory/Cash, Write offs) and sales forecast accuracy achievements. She is also responsible for cascading Global Supply Chain strategies down to the regional level and countries for demand related issues. Other activities include, ensuring continuous improvement to reach operational excellence, as well as coaching and mentoring teams in Demand related topics. Her education includes: Bachelor of Administration, Logistics, with Cum Laude Honors.

Manuel Gordo Juliá, CEO of Allied Global Guatemala

Manuel Gordo is the founder of Allied Global, an outsourcing services company located in the city of Guatemala. From its establishment, Manuel has been the President and CEO, being a key element of the company’s growth, management and strategy. He is a fervent believer in the development of the region through education and job creation, and he has been able to build his company on this pillar. Moreover, Manuel is a highly-regarded member of the Central American business society, and he is involved, as partner and director, in several corporations from financial to food service industries. Manuel is the President of the Board of Directors of the Contact Center Sector and BPO of the Guatemalan Exporters Association.

Avinash Vashistha, Chairman and CEO of Tholons Inc. and Former Chairman and Country Managing Director- India of Accenture Services

Global Thought Leader and Pioneer in Services Globalization, Digital Transformation and Open Innovation.
Author of Book: “The Offshore Nation” – Published by McGraw Hill
Avinash Vashistha as Chairman and Geography Managing Director for Accenture in India, Sri Lanka and Bangladesh was responsible for all Accenture activities in India and for the strategic direction, growth and development of the company’s business in the geography. Accenture businesses included deep engagements with clients on Strategy, Management Consulting, Digital, Technology and Operations.
Avinash has been Executive Council and National Board member of NASSCOM, FICCI, CII and AmCham including being Chairman of FICCI, Karnataka, Co-Chair of Higher Education Committee, FICCI. Avinash’s leadership experience includes: Chairman and Managing Director at Accenture India; Founder and Chairman Emeritus of Tholons (USA, India); Founder and Managing Partner, neoIT Inc. (USA, India) and Nortel (India, UK and USA) and AT&T Bell Labs (USA).

The Future of the Sharing Economy and Implications for the services sector

Luiz Ros, Special Advisor for Innovation Digital Economy Initiative, Office of the Presidency, Inter-American Development Bank

Mr. Ros worked as Manager for the Opportunities for the Majority (OM) Sector Office at the Inter-American Development Bank (IDB) from 2008 to 2016, with responsibility for promoting and coordinating activities corresponding to the OM initiative. Before joining the Bank, he was the Global Manager for Markets and Sustainable Enterprise at the World Resources Institute (WRI). He directed the Sustainable Enterprise Program and participated as a member of the Executive Management Team. He also led WRI’s Sustainable Growth in Emerging Economies team, which engages the private sector in key economies such as Brazil, China, Mexico, Indonesia and India. He served as an advisor to the Dupont Global Vice-President for Emerging Markets Growth & Latin America Presidency. In this capacity, he provided strategic advice on how to meet the needs of low-income markets in Latin America.
He has served as a member of the strategic board for VCIII/Stratus Investment Fund. He also served as a member of IFC’s advisory panel under the Sustainable Finance Initiative and the Latin America UNEP-Financial Initiative Advisory Group. Prior to working at WRI, Mr. Ros was the Director for the National Environmental Fund at the Ministry of Environment in Brazil, where he funded more than 100 projects, including those with local communities and indigenous people in the Amazon region.
Mr. Ros has a B.S. in Economics, a post-graduate degree in Latin American Economics, and M.Sc. in International Relations/ Environmental Economics from the University of Brasilia, Brazil.

Shawn Sullivan, Public Policy lead for Central America and the Caribbean, AirBnB Inc.

Shawn Sullivan joined Airbnb in 2016 as the public policy lead for Central America and the Caribbean. He represents the company’s interests before governments, regulatory agencies and other stakeholders. Prior to joining Airbnb, Sullivan worked as an international government relations consultant based in Washington D.C. and as the Latin America regional director for an international non-profit organization. He spent more than a decade serving as an American diplomat in Latin America, Africa and the Balkans.
Sullivan holds an MA from the University of New Mexico and a BA from the University of Massachusetts at Amherst. He is fluent in Spanish and Portuguese.

Ivo Côrrea, Policy Director for CA & Caribbean, Uber Technologies Inc

Ivo Correa is the Policy and Communications Director for Latin America at Uber. Before joining Uber, he was the General Counsel at the Executive Office of the President in Brazil. Prior to that, he was Head of Public Policy for Google in Brazil and occupied several relevant positions at the Brazilian government. Ivo holds a Law Degree from the University of São Paulo and a Master in Public Administration from Harvard University.

The Future of the Digital Economy in Latin America and the Caribbean

Diego Molano, Special Advisor to the IDB and Colombia’s former Minister of Information Technologies and Communications

Diego Molano is an international consultant on Digital Transformation of Companies and Governments. He is a senior advisor to McKinsey & Co, as well as to the Inter-American Development Bank. He was the Minister of Information and Communication Technologies (ICT) of Colombia from 2010 to 2015. He has transformed his Country with his policy plan “Vive Digital”, which aims to reduce poverty and create jobs using technology. In the last four years, Colombia has dramatically expanded Internet coverage in low-income segments and rural areas. 4G-LTE, Fiber optics and high-speed networks are being expanded to all municipalities, even those in the middle of the Amazon jungle.
Mr. Molano has a long career in the technology industry, including high level executive positions in multinational companies such as BellSouth (now AT&T) in the US and Telefonica in Spain. His leadership and expertise in innovation policies have been recognized worldwide by major organization such as the Mobile World Congress, the United Nations, the Organization of American States and publications such as The Wall Street Journal and The Washington Post. He is a regular speaker at international venues such as the World Economic Forum. Mr. Molano is an Electronics Engineer and economist from the Xavier University in Colombia and holds an MBA from IMD in Switzerland.

Costa Rica, a Prime Destination for Sustainable Outsourced Service Operations

Alexander Mora, Minister of Foreign Trade, Costa Rica’s Ministry of Foreign Trade

Alexander Mora was appointed Minister of Foreign Trade of Costa Rica on May 8 2014. As Foreign Trade Minister, Mr. Mora oversees Costa Rica´s foreign trade and investment portfolios, as well as the relationship with multilateral organizations like the WTO, OECD, SIECA, among others.
Mr. Mora has extensive experience in trade, banking and digital technologies. Firstly, as a successful entrepreneur in the digital technologies, telecommunications and corporate services areas, with over 25 years of experience. Secondly, as representative of Costa Rica to the United Nations Commission on Science and Technology for Development, as member of the Foreign Trade Advisory Council, the National Commission on Information Technologies and Communication and the National Commission on Competitiveness. Also as President and Vice-President of the Costa Rican Chamber and Latin American Federation of Information and Communication Technologies, the Costa Rican Chamber of Exporters and as President and Vice-President of the Board of Directors of several banks, insurance brokers and investment management funds.
Mr. Mora has a degree in Economics and holds an MBA in Finance and Banking from the University of Costa Rica.

Session I: Health (NBIC – Nanotechnology, Biotechnology, IT and Cognitive Science)

Massimo Manzi, Executive Director of the Council for the International Promotion of Costa Rica Medicine - PROMED

Political scientist, with a specialization in International Relations and Diplomacy. Born and raised in Italy, he resides in Costa Rica since 2004.
He has worked in the Organizing Committee for the Summit of Heads of State and Government of 2004, was Chief of Staff of the Ministry of Foreign Trade of Costa Rica from 2005 to 2006, Chief of Staff of the Ministry of Economy, Trade and Industry 2006 to 2007 and Chief of Staff of the Minister of Competitiveness from 2007 to 2010.

Since 2006 he has participated in the structuring of the Medical Tourism Cluster and the Retirement Living Cluster in Costa Rica. Since 2010 serves as Executive Director of both PROMED (the Council for International Promotion of Costa Rica Medicine) and PRORETIRE (the Council for the Retirement Living Industry)
He is an international consultant to the Inter-American Development Bank IDB and has developed projects in countries like Belize.
Specialist in public-private partnership, cluster structuring, governmental relations.

Gabriela Couto, CEO of Marketplaza and President of the CR Biomed Cluster

As an Agr. Engineer, biotech post-bach and MBA, she is experienced in innovation management and technology transfer for high-tech companies in Latin America. As international consultant, has worked on national and regional projects for promoting the development of biotechnology sectors, as well as the design strategy for attracting biotechnology foreign direct investment into Costa Rica; presently works for ELANBiz, a European Commission – funded project for business support services between Europe and Latin America; and assists Latin American start-ups in their business development strategy worldwide. Mrs. Couto is President of the Costa Rican biotechnology and medical device business association, CR biomed, dedicated to enhance the international presence of Costa Rican research and development potential as well as providing advocacy for the sector as an integrated voice at the national level.

Ricardo Salazar, Head, Government and Public Affairs & Advocacy for Latin America, Sanofi

Ricardo has 7 years of Specialized Clinical Practice. 6 years as directive of Health System Actors at Colombia: VP Health HMO, Director of University Hospitals, Director of Research & Development in Universities & Integrated Care Networks, Advisor in Biotechnology at Colombian Ministry of Health, and 5 years at Sanofi as Latin America Government and Public Affairs & Advocacy Head.

He is a Physician, specialized in Critical Care & Palliative Medicine with a PhD in Health Law & Ethics and has a MCs in Innovation – MBA in Technologic Industry.

KP Bannanje, Senior Director - Consulting Services, Neusoft America

Krishnaprasad (KP) is the accomplished senior executive with over 15 years of significant and successful experience in management consulting, product management and technology outsourcing across multiple industries including embedded solutions (mobile, health &IoT), automotive, telecom and digital payment services. KP currently serves as Senior Director, Consulting services practice at Neusoft Corp, USA, spends time equally between US & China. Prior to joining Neusoft, KP served as senior consultant and engagement manager with Infosys Tech. helping mobile and fixed telecom operators in UK & European region on their digital strategy, technology & operational improvement related consulting engagements.
KP is an Engineering leadership development program graduate from General Electric and was also trained as Six Sigma Black Belt. KP has been certified PMP and regularly contributed to PMI’s knowledge base and chapters.
He has a deep passion on how technology can support entrepreneurship, education, health and wider social outcomes. He has been adviser and business partner for few startups in India, China and Central America.

Session II: Finance and BPO

Santiago Pinzón, Executive Director, Chamber of BPO/ITO/KPO, ANDI

Santiago is currently the Executive Director of the Chamber of BPO / ITO / KPO at the National Association of Colombian Entrepreneurs (ANDI). He was chosen as one of the 50 most influential Outsourcing executives in Latin America (ranked 14th), according to the ranking made by Nearshore Americas in 2011. Santiago is a lawyer from the Pontificia Universidad Javeriana, Fellow of the OAS and LASPAU and holds a Master in Public Administration from the American University in Washington, DC. He has been a consultant to the IDB and FAO and has also worked for non-governmental organizations such as the International Intellectual Property Institute, the International Republican Institute and the Heritage Foundation.

Brendan Quirk, Regional Leader, RSM Latin America

Brendan is RSM’s Regional Leader for Latin America. In this role, Brendan is responsible for the development and implementation of the Latin American regional strategy. He is a member of RSM International’s leadership team where the international strategy of the network is established.
Bilingual in Spanish and English, Brendan is working directly with the firms in the Latin American region on cross-border strategic initiatives and client-facing projects. Prior to joining RSM, Brendan worked in various Latin American Regional Controller positions for U.S. based companies. While in these roles, he gained extensive experience in the region, including starting a business in Argentina and expanding a U.S. based multinational company into Argentina, Chile, Mexico, Brazil, and Peru.
Brendan is a Certified Public Accountant and a Chartered Global Management Accountant in the United States. Brendan earned a Bachelor of Science Degree in Accounting and Business Information Systems from Boston College’s Wallace E. Carroll School of Management, and holds an International MBA from IE Business School in Madrid, Spain.

Gonzalo Gutiérrez Lorenzo, Director of Outsourcing Services, INDRA

Senior Executive with over 20 years in Direction and Management of IT & Systems areas, in the global IT Outsourcing Services (ITO, BPO, Application Management and Development).
Wide Experience in leading international teams in Project / Program Management, Project Office implementation and definition, Resource Management and IT Infrastructure Operations.
Since 2014, Outsourcing Director in Indra México. Responsible for Outsourcing operations in México, Central America and the Caribbean.

Session I: Architecture & Engineering

Gerardo Funes, Trade and Investment Consultant at the IDB

Gerardo Funes is a Trade and Investment Consultant at the IDB since 2013. He provides strategic and operational support to the Trade and Investment Division. In this role, he contributes to the Division’s applied operational knowledge, as well as to the technical organization and implementation of the ConnectAmericas initiative and to the organization of international trade and investment fora. Before joining the Bank, he was the Sr. Vice President and National Director of the U.S.-Mexico Chamber of Commerce in Washington, D.C., where he worked for 14 years promoting trade, bilateral relations and partnerships between government and corporate leaders from both countries. He also served as Procurement Lead for the Sky Pace project at Dovatron, an international electronic manufacturing firm in his natal Mexico.

Hilario Canessa, CEO, Studio 4D

Hilario founded Studio 4D in 2006 and started exporting architectural visualization to Washington DC and New York from Uruguay ever since, working with clients such as Ralph Lauren´s Store Development office in Manhattan and Hickok Cole Architects in Washington DC.
Last year he led the development of virtual reality capabilities inside Studio 4D and is now actively marketing this new groundbreaking service in the US East Coast.
Father of two with a third on the way, Hilario is an Architect and MBA graduate as well as a former national team rugby player.

Rahul Singh, Head of Global Delivery Center Operation, Administrations, Global Advocacy & Government Affairs, HCL Technologies

Senior Director with a longstanding career with USD 6.5 Billion HCL Group responsible for heading the Operations of Near Shore Global Delivery Centers in Americas. In this role Rahul is responsible for successfully setting up and running of the GDC. He is overall aggregator of the business generated in the GDC through all lines of business and works closely with LoB’s to ensure projects delivered from the GDC as per specific quality norms. His responsibility includes working closely with State heads (Governor), other Govt. Department heads, Chamber of commerce and represent HCL in the eco-system. He is tasked to expand global delivery capabilities of HCL in Americas. In the strategic partnerships he seeks to nurture and build a robust 360 degrees relationship.
Rahul is PMI certified Project Management Professional. He has a Bachelor Degree in Business-Finance from University of Calcutta and a Post Graduate in Applied Computer Science.

Session II: Animation & Video Games

Sandra Quintero, Owner, SANQUI Digital

Expert in social networks and digital media management, Sandra was Executive Director of Facebook’s offices in Colombia for just over two years.

During this time, she increased Facebook Colombia’s inter-annual sales by more than 77% and refined Facebook’s operating model. Prior to joining this important company, she was Head of the Operations Office of the Hava Media Group, in the Colombia and Venezuela offices. Sandra also worked as Ads Manager at the Publishing House ‘The Time’.

Sandra Quintero has planned and collaborated with other companies such as, for which she obtained funds from private investors and managed the representation of 65 web pages, including the ten leading portals in Latin America. This outstanding woman holds an MBA from the Thunderbird School of Global Management at the Tecnológico de Estudios Superiores de Monterrey and she stands as a recognized expert who has opened innovative and successful paths in the world of online publishing and digital marketing.

Todd Ramsay, Owner & Creative Director, Yeti Farm Creative

Todd is the creator of Honk Barn and Yeti Farm: an animation studio based in Kelowna, Canada with an extensive network of international illustrators, animators and developers.
He has over 20 years’ experience in commercial animation production, which includes projects for leading brands such as Nickelodeon, Fox, Teletoon, Mattel, Sony, Pepsi, TribalDDB and Hearst Media.

María Martina Santoro, Co-Founder & CEO, Okam Studio

As CEO, partner and co-founder of Okam studio, Martina plays a key role in developing both video games and interactive projects that tell unique stories across multiple platforms. With a background in animation production, being her first venture to change the way we consume entertainment, taking content development to the next level, Martina has been the driving force behind Okam studio original entertainment properties. She’s developed games for CARTOON NETWORK TURNER (USA), SQUARE ENIX (Japan), ENDEMOL (UK), DAEDALIC (Germany) between others.

Best Practices from Top Outsourced Cities and Regions

John Biggs, East Coast Editor, TechCrunch

John Biggs is a writer, consultant, programmer, and the East Coast Editor for TechCrunch and runs Freemit. He writes mainly about technology, security, gadgets, gear, wristwatches, and the internet. After spending four years as an IT programmer, he switched his profession and became a full-time journalist. His work has appeared in the New York Times, Laptop, PC Upgrade, Surge, Gizmodo, Men’s Health, InSync, Linux Journal, Popular Science, Sync, and he has written a book called Black Hat: Misfits, Criminals, and Scammers in the Internet Age.

John Biggs is currently East Coast Editor of and he runs the BWL family of blogs,, Audiomonger, and He also runs the HourTime Podcast with Ariel Adams at Born in 1975, he currently resides in New York, N.Y.

Avinash Vashistha, Chairman and CEO of Tholons Inc. and Former Chairman and Country Managing Director- India of Accenture Services

Global Thought Leader and Pioneer in Services Globalization, Digital Transformation and Open Innovation.
Author of Book: “The Offshore Nation” – Published by McGraw Hill
Avinash Vashistha as Chairman and Geography Managing Director for Accenture in India, Sri Lanka and Bangladesh was responsible for all Accenture activities in India and for the strategic direction, growth and development of the company’s business in the geography. Accenture businesses included deep engagements with clients on Strategy, Management Consulting, Digital, Technology and Operations.
Avinash has been Executive Council and National Board member of NASSCOM, FICCI, CII and AmCham including being Chairman of FICCI, Karnataka, Co-Chair of Higher Education Committee, FICCI. Avinash’s leadership experience includes: Chairman and Managing Director at Accenture India; Founder and Chairman Emeritus of Tholons (USA, India); Founder and Managing Partner, neoIT Inc. (USA, India) and Nortel (India, UK and USA) and AT&T Bell Labs (USA).

B.V. Naidu, Chairman of Sagitaur and Co-Chairman of Karnataka ICT Group (Bangalore)

Mr. B V Naidu is currently the Chairman of the Sagitaur Ventures India Pvt Ltd., a holding company which has interest in IT/Telecom, Semiconductor, Green Energy and core infrastructure. He nurtures the entrepreneurial talent, in building the business in these sectors. He brings in 25 years of rich experience and is well networked, also proactive amongst the Govt-industry-Academia community collaboration.

Currently he is also Co-Chairman of the “Karnataka ICT Group” set-up by the Chief- Minister of Karnataka to strategize the road map for the Karnataka ICT growth for 2020.

Mr. Naidu has been at the fore front of building the Karnataka / Bangalore IT as a global brand through active participation in internal trade shows and speaking at various international road shows and conferences.

He holds a Master’s Degree in Electronics (Applied Electronics) from Madras Institute of Technology and Bachelor’s degree in Electronics & Communication from Andhra University.

Charles Aird, Global Leader of the PwC Shared Services and Outsourcing Advisory and Business Transformation, PwC

Charlie has been the CEO, COO and CIO of several international consulting and outsourcing organizations and a senior executive with Big 4 management consulting, outsourcing- BPO and IT applications support, development/implementation. With 35 years’ experience and 100’s of engagements, I have lived and worked in Asia for 20 years and have extensive experience in Africa, Asia Pacific, Eastern Europe, Latin America and the Middle East.
He has successfully conducted a broad array of consulting, outsourcing and technology engagements across in banking, chemicals, consumer products, e-commerce, government, insurance, manufacturing, oil and gas, pharma, retail and utilities.
He has also worked in Africa where he was on sabbatical providing volunteer services to NGO’s as well as pro bono consulting to PwC clients- working with several organizations on micro-financing of technology projects and with government agencies in Kenya and Uganda for “sourcing from Africa.” Charlie had previously done a similar assignment in Bangladesh as well as living and working in Saudi, India and Singapore.

The Internet of Me: Towards the Personalization of Internet Services

Scott C. Lemon, Founder, CEO, CTO at Wovyn, L.L.C.

Scott is a visionary technologist who has always worked at the forefront of the computer industry. From his start, he was wiring up TTL chips, wire-wrapping prototype boards, and writing assembly code. Prior to the explosion of the Internet Scott worked with early Local Area Network technologies and then progressed “up the stack” and moved into large scale Corporate networks while working for Novell, and then into Internet applications and services. Before the Wi-Fi standards were finalized, Scott was developing applications for wireless networking, and co-founded a wireless internet company in the late 1990’s. At this same time, and into the early 2000’s, he was doing research into wearable computers and head-mounted displays. Over the last decade and a half, he has been operating his mercenary contract development company HumanXtensions creating Business Process Automation solutions for a broad range of clients. Scott is an accomplished programmer and systems architect, and has worked as CTO at numerous start-up companies assisting them in creating powerful technology platforms. In 2010, with the evolution and advancements in micro-controllers, and semiconductor technologies Scott started to experiment again in the lower level hardware world. Since 2013 Scott has been working on Wovyn, a set of technologies designed to revolutionize the Internet of Things by bringing proven patterns of connectivity to the sensors, control systems, and enterprise applications.

Women Empowerment in Global Services

Jin Yi Hwang, Communications Advisor, Argentine Construction Chamber

Jin Yi Hwang is a former TV news anchor and lawyer. She worked as main host at Telefe Noticias in Argentina and participated in CNN in Spanish as analyst of Asian topics. Jin Yi is a professional host and moderator of cultural, economic and diplomatic events. Graduated in University of Buenos Aires and in New York University.

Isabel Mejia Rivas, Integration and Trade Specialist, Inter-American Development Bank

Isabel is a Trade and Investment specialist at the IDB since 2012. She currently coordinates the operational agenda of the Trade and Investment Unit for the Andean region. In this role, she leads various regional and national programs in the areas of trade facilitation, export promotion, and investment attraction. Isabel actively participates in the IDB’s efforts to support the Pacific Alliance in trade and integration issues and leads the trade and gender initiative, which seeks to support women-owned enterprises in their internationalization process. Isabel was admitted as a Colombian lawyer in 2008 and before joining the IDB she worked for the law firm Muñoz Tamayo y Asociados on commercial law issues. She holds a Masters of Laws from New York University and has a special interest in trade policy, regional integration and the internationalization process of small and medium-sized enterprises.

Kerry Hallard, CEO, Global Outsourcing Association UK

Kerry is the President of the Global Sourcing Association and CEO of the Global Sourcing Association UK. She previously held the titles of CEO of the National Outsourcing Association and Director of the European Outsourcing Association and recently led the organizations’ highly successful global rebrand.

Kerry’s focus is on growing the reach and the positive reputation of the sourcing industry globally, through the development and dissemination of standards and qualifications. Kerry recently established the GSA’s Standard Advisory Group, enlisting representation from 20 countries around the world, as well as senior buyers, service providers and accreditation partners.

Kerry’s career spans over 20 years in strategic consultancy and corporate communications in the high-tech and business-to-business arena, representing companies to include: ICL; Lexmark; IBM; KPN Qwest; Avaya; Crystal Decisions and Cincom.

Kerry received an MBA from Kingston Business School in 2004.

Prior to commencing her career in communications, Kerry worked in Eagle Star Insurance Services IT department. Kerry graduated from the University of the West of England with a BA Hons in Modern Languages and Information Systems.

Mariana Costa, Co-Founder and CEO, Laboratoria

Mariana is considered one of the most innovative people in Peru under 35, according to the MIT. Before becoming a social entrepreneur, Mariana worked for organizations such as TechnoServe and the Organization of American States on social development projects in El Salvador, Guatemala, Haiti, Peru and Kenya. She is a firm believer in the idea that social entrepreneurship is the way to bring together the best of two worlds. Mariana is originally from Peru and holds a BSc in International Relations from the London School of Economics and a Masters Degree in Public Administration from Columbia University in New York.

The Internet as the Main Enabler of Services Offshoring

Ady Beitler, Integration and Trade Senior Specialist, Trade and Investment Unit, Inter-American Development Bank – IDB

Ady works at the Inter-American Development Bank in programs that promote international trade and investment, particularly in the areas of information technology and intellectual property. Currently he is the Operations Director of ConnectAmericas, the IDB’s digital platform dedicated to helping companies from the region do more business internationally – exports, imports and foreign investment.
He was born in Montevideo, Uruguay and holds a Master of Laws (LLM) from Harvard University.

Gabriel Recalde, Senior Policy Analyst, Google

Gabriel Recalde is a Public Policy and Government Relations Analyst at Google. Currently based in Buenos Aires, he works for the Spanish Speaking LatAm policy team. Before joining Google, he worked as a project manager of science, technology and innovation consultancy projects for Argentina, Chile and Tanzania.

Gonzalo Navarro, Executive Director of the Latin American Internet Association

Gonzalo Navarro is the CEO of the Asociación Latinoamericana de Internet ALAI.
Previously, he was partner at Figueroa, Valenzuela & Cia (Santiago, Chile), Chief of Staff, National Institute of Industrial Property of Chile, Senior Associate at Morales & Besa (Santiago, Chile) and Senior Adviser, Undersecretary of Telecommunications of Chile. Additionally, on 2009 Gonzalo was appointed to the ICANN Board, serving on two consecutive terms (2009-2012 and 2012-2015).
From 2001 to 2007, Gonzalo served as Senior Adviser on International Affairs, Undersecretary of Telecommunications of Chile. In this role, Gonzalo took part on the implementation of public policies derived from international negotiation processes including the US-Chile FTA (Telecommunications and IP Chapters) and acted as permanent representative of Chile at the International Telecommunications Union (ITU), the World Summit on the Information Society (WSIS), Internet Governance Forum, CITEL and APEC TEL.
Gonzalo’s education includes: a law degree from Universidad de Chile (Cum Laude 2000); and a Masters in Law (LL.M) from Columbia University, New York (2008).

Luis Loaiza, Co-Founder Shippify

Luis Loaiza is a tech entrepreneur that is being managing technology teams in LATAM creating complex products and delivering innovation through technology. Luis co-founded Criptext Inc. which is a company that distributes secure communication software for the enterprise. Luis also co-founded Shippify, a technology company that is breaking standards in the logistics industry, connecting online and offline businesses with a trusted community of drivers helping them deliver their products within the same day and optimizing their resources. Shippify is solving complex logistics for small entrepreneurs and big retailers delivering appliances. The company just raised 1M in seed funding to expand to the whole Latin America region.

Otto Rivera-Valle, Executive Vice-President, Costa Rica Chamber of Information and Communication Technologies (CAMTIC)

Costa Rican lawyer and notary public with an MBA specializing on Banking and Finance. Otto has over 25 years of professional experience in and out of Costa Rica.
He is currently the Executive Vice President of the Chamber of Information and Communication Technologies of Costa Rica (CAMTIC) and Prosecutor of the Federation of Latin American, Caribbean. Spanish and Portuguese Associations
of Information Technologies (ALETI). Otto is also the President of the Federation of Information and Communication Chambers in Central America and Panama (FedeCAtic).

Training as a key factor in the path of services exports (Argentina’s 111K Success Model)

Carlos Pallotti, Undersecretary of Technology Services and Products for Argentina's Ministry of Production

Carlos Pallotti is the Undersecretary of Technology Services and Products for Argentina’s Ministry of Production in Buenos Aires. Pallotti is one of the most widely known and respected leaders in helping build the global export of IT services from Argentina In the private sector, he has also been founded and served as the CEO of several companies in the software and IT sector in addition to serving as a member of the nation’s Chamber of Commerce. In 2007, he received “Gold Sadosky Award” given out annually to the business man of the year in Argentina’s IT sector. He is an expert in international law, public policies, international negotiations, and information technology.

Inside the Mind of the CxO

Atul Vashistha, Chairman, Neo Group

Tutor and Moderator:
Atul is the Chairman and CEO of Neo Group, a firm he founded in 1999. Neo is recognized globally as leading supply and outsourcing analytics, monitoring and advisory firm.

He is a technology and global services professional with extensive experience as Fortune 50, management consultant, entrepreneur and private and association board member. Widely recognized as an early advocate of globalization of services and related governance, and noted as an IT Power Broker and Most Influential Consultant. Author of “The Offshore Nation” and “Globalization Wisdom”. Quoted in the Wall Street Journal, Financial Times, Forbes, CFO Magazine, and CNN. Frequent keynote speaker for board-level and executive-level conferences.

Manjit Singh, Senior Vice President and Chief Information Officer, The Clorox Company

Manjit Singh was named senior vice president and chief information officer of The Clorox Company in November 2014 and joined the Clorox Executive Committee in August 2016. In this role, he is responsible for Clorox’s information technology organization and directing the company’s strategic technology initiatives.

Prior to assuming this position, Singh led the industry solutions group at Box Inc., responsible for aligning strategies with key customers across different industries. He also served as CIO for Las Vegas Sands and Chiquita Brand International as well as regional CIO for Gillette in Singapore. Early in his career, he worked for Procter & Gamble, where he pioneered the company’s digital marketing footprint and set up early e-commerce capabilities.

He has been honored as an InformationWeek Top 50 Global CIO, InformationWeek Top Innovator and Influencer, ComputerWorld Premiere 100 Leader, Consumer Goods Technology Magazine Visionary, and CIO 100 award winner.

Singh earned a Bachelor of Science degree in mathematics and computer science from the State University of New York at Binghamton and a Master of Science degree in computer science from Indiana University.

Marc Schwarz, Founder of Sanford Black & Co. and Former Senior Vice President of HP and Oracle

Mr. Schwarz has spent the last 10 years in the technology business. He was a Senior Vice President at Hewlett Packard where he managed the $3 Billion ITO (Information Technology Outsourcing) Business and was responsible for starting the company’s BPO (Business Process Outsourcing) Organization from scratch. As a Senior Vice President at Oracle, he was hired to turn-around the failing Oracle On Demand business unit, which he accomplished and transformed into a thriving commercial enterprise.
Prior to becoming an executive in the Technology Business, Mr. Schwarz was a Senior Partner at Deloitte Consulting where he held several leadership positions. In his 29 years with Deloitte, he was responsible for transforming advisory services into product oriented businesses. He led the firm’s Corporate Finance Department where he specialized in leveraged buyout transactions. He created and led the firm’s Global Outsourcing Practice, specializing in ITO outsourcing of ERP applications. Mr. Schwarz served on Deloitte Consulting’s Global Operations Committee. Additionally, he set up Deloitte’s offshore operations and was Chairman of Deloitte India Private Ltd.